Photoshop Activated Purchased Copy is blocked by Expired Trial Notice - how to fix?

[gvdsea]

When I try to use my recently installed purchased version of Photoshop CS5, the message comes up that my trial of Photoshop CS5 Extended has expired.

So, I tried deleting all the Photoshop files and reinstalling. Same issue.

I spent time on the phone with Adobe customer service today and all they had me do was the same as above, again. I am still getting the same message that my trial of Photoshop CS5 Extended has expired and do I want to purchase it now. How do I get rid of this erroneous window that is blocking me?!?

Each of the 4 times I have unistalled/reinstalled, I have entered the correct serial # for the purchased item during installation. Of course when I try to also enter it in the expired trial notice (that pops up each time I open Photoshop to use it after installaion), it doesnt accept the # since I purchased only Photoshop not Extended.

As far as I could tell, I deleted all the Photoshop software files on my Mac, not just those that were cleared with the Adobe Uninstall option, why am I still getting blocked from using what I purchased? Any ideas on where else I might find items from the Trial Version that I need to delete in order to be able to use my purchased copy?

(Also, the re-installed application is clearly marked Photoshop CS5, not Extended...)

[dv8_fx]

Try Cleaning your Registry.

[Paul MR]

One thing you could try...
Deactivate from the help menu (if you can)
Un-install Photoshop
Run the clean scripts that can be found here..
Resolve installation problems with CS5 Cleaner Tool | CS5.5, CS5, CS4, CS3
Re-install Photoshop.

Adobe are the only people that can really help you though, if this doesn't work you need to go back to them.

[henry_jones77]

Uninstall using some good uninstalling software and reinstall it

[gvdsea]

Thanks. I started this process (deleted Photoshop), and started to run the cleaner tool. A message pops up mentioning that I also have Adobe Premiere Elements installed (which is working just fine) I want to keep Elements, so I don't want to uninstall this as well - will this mess things up?

[Paul MR]

I rally don't know, I only used the cleaner scripts back in the days of Photoshop CS3 and it was Adobe Reader that was the problem.

If it was me I would uninstall all Adobe Products first and re-install after the clean script.
You could give Adobe a call and see if the script will remove all thier products.