Photoshop CS4 keeps crashing!

[Brannigans Law]

Thanks for the response. No it is not overclocked and he had me use drivercleaner before reinstalling the driver. It only crashes with PS so far, no other programs. I think he had me do the OCCT tests just to rule out any issues the card might be having, but like I said it passed all and has a clean install of the latest drivers. I'm new to having a 64 bit OS. How does PS use a 64 system differently than a 32? Could that be a factor somehow?

[JLBerry]

People often make the conclusion that if program X crashes and no other application, that it must be the fault of that application; they are wrong.

Take for example CS2; for some people the shortcuts didn't work. It turned out that it was a driver issue with logitech keyboards. That's why it's so important to not just update the video drivers, but ALL drivers plus your bios!

I think he had me do the OCCT tests just to rule out any issues the card might be having

Tests like that are never accurate, nor will they test everything.

I'm new to having a 64 bit OS. How does PS use a 64 system differently than a 32? Could that be a factor somehow?

Trust me, it’s NO factor at all.

I spoke with three guy from India with Adobe's tech and two EVGA tech guys. They were all completely useless

What else did you expect? That someone with extremely good troubleshooting skills would take the most terrible job in the world, which is tech support by phone?

And even if any of them would be an excellent technician, do you really think it’s so easy to solve crash issues over the phone? I don't think you understand how many things could be causing these kind of crashes...

[Brannigans Law]

thanks. Does anyone have any suggestions please? I'm beyond desperate here. Day 5 without photoshop and my deadline has passed.

[iDad]

deactivate your copy reinstall on another computer.

[JLBerry]

thanks. Does anyone have any suggestions please? I'm beyond desperate here. Day 5 without photoshop and my deadline has passed.

If you’re so desperate, then why do you continue to assume that it’s a Photoshop issue and that there is nothing wrong with your system and ignore any advice that a professional like me gives, but also Chris Cox who is part of the actual Photoshop development team?
Stubbornness is not getting you anywhere boy...

[KRF]

If you’re so desperate, then why do you continue to assume that it’s a Photoshop issue and that there is nothing wrong with your system and ignore any advice that a professional like me gives, but also Chris Cox who is part of the actual Photoshop development team?
Stubbornness is not getting you anywhere boy...

So let's say you have done all that JLBerry has asked, do you still have the problem? if so do you still need help, have you asked Photoshop for the help?

[Brannigans Law]

I called 6 times, talked to them twice and once was cut off. Thanks AT&T. I hung up after being on hold for more than 45 minutes three other times. The first guy had no idea what I was talking about and told me to call EVGA. The other guy I talked to, from what I could understand, said I had more than one driver for my graphics card. This is simply not the case. Without any suggestions I have no way of telling where this problem is coming from. My friend is away on vacation but when he's back I'll have him check it out. As vague this crash may seem, I was hoping someone here may have had similar issues or maybe there is a known issue that causes this to happen.

[Brannigans Law]

still happening and noticed that about an hour after I closed it PS was still using 550,000 k in the task manager. It's not shutting down entirely and the memory seems to be holding onto it for some reason. I've been using different files too. This is a brand new system with nothing on it but a wacom tablet and the drivers needed for the card. Installing some games on Steam to rule out the GPU.

[jdsevier]

Hey everyone, I have been working Photoshop all day today with multiple crashes in CS4.
My file size is on the large size 6-7GB. I do a lot of work for the entertainment industry and the require very large files. Some of the crashes were just when the app. disappeared without any error and generated a log. But most of the crashes happened when I was trying to save my file after 30min of work.
Mac 2.8 GHz Quad-Core Intel Xeon
Snow Leopard
10 GB RAM (I know CS4 can only access 3GB)
Isolated / solely allocated 10,000 rpm Raptor 300GB Scratch disc.
So far I have zapped the P-RAM, re-formatted the scratch disc, re-seated the RAM, and removed the side cover.
Some of the errors I was getting included Photoshop letting me know I did not have enough RAM so it would not save my file, just lock up. The majority of the logs were reading Kern_Protection_Failure.
I am going to look into my Graphics Driver to see if I can update it like suggested in the post earlier. I have yet to delete the preferences only because I dont want to set everything up again (PITA)
Having the cover off almost seem to help for a bit, maybe more air flow? But, it still crashed one time with it off.
Sorry if this is a little scrambled, my brain is on overload. lol.
Any thought would be most appreciated.
-Jeff

[iDad]

It looks to me as though you answered your own question
"Photoshop letting me know I did not have enough RAM"
Try quitting other apps first thought that comes to my mind