CS4 Keeps Crashing, Need help

[Cardsbynikki]

I feel this will work, so please let me know if it did. If not I'll try something else

Oh, how I wish it had worked. I've done a couple system restores now - one to restore 10 days ago (the update was exactly 7, so I figured 10 gave me wiggle room) and that didn't work - same issues. So I did another restore for 3 weeks ago.

Now I've made it worse, when I thought it couldn't GET any worse. When I try and open Photoshop, I get "Error 1". The header says AMT Subsystem Error" and then the error says "This product has has encountered a problem which requires that you restart your computer before it can be launched"

Then it tells me if I have already restarted my computer, to contact my IT department or contact adobe support and mention the error code below (which just says Error 1).

I have restarted it probably 6 times, it hasn't corrected the issue.

So, does Adobe support actually support or are they useless? (I've never tried them before.)

Should I contact them, or should I try another uninstall/reinstall?

Thank you for any and all help, I'm beginning to get quite stressed. September 1 is just around the corner, bringing with 3 very exact deadlines that I have to meet or I lose the project. And I'm currently 7 days behind. Which is just not good.

I should mention, as well, that I updated my virus software program today and did a very complete scan. My system is clean. Most other programs are running fine. I cannot open Adobe Reader. It says the patch has failed. Illustrator opens and runs perfectly. Adobe Bridge is fine. Dreamweaver, Flash, both work great.

I guess I should just contact Adobe and see what they say. It's maddening, to say the least. This couldn't have happened last month with no deadlines, right? *groan*

[Cardsbynikki]

I just went to the Adobe support page to contact them, like the error says. It's going to cost me $40, so I think I will wait for any suggestions here first. If not, guess I will shell out the $40 bucks. Not a lot of options, are there?

A search for "Error 1" on Adobe Support produces no results.

[Gaussian]

Try removing the program and then installing it again.

[KRF]

I just went to the Adobe support page to contact them, like the error says. It's going to cost me $40, so I think I will wait for any suggestions here first. If not, guess I will shell out the $40 bucks. Not a lot of options, are there?

A search for "Error 1" on Adobe Support produces no results.

Ok try this:

If you're running Windows XP, go to Control Panel > Administrative Tools > Services. Make sure that any entries beginning with the words ADOBE, MACROMEDIA, and FLEXNET are all able to run.

Of take a look at this site

http://kb2.adobe.com/cps/402/kb402004.html I hope you get this sorted out before your dead line

I'll be online for about 1 hour so please post back and I can try other things

[Cardsbynikki]

Ok try this:

If you're running Windows XP, go to Control Panel > Administrative Tools > Services. Make sure that any entries beginning with the words ADOBE, MACROMEDIA, and FLEXNET are all able to run.

Of take a look at this site
I hope you get this sorted out before your dead line

Thank you, I will go try that now and read through the document and do all the steps. I really appreciate the help.

[KRF]

No problem, I'm here to help as much as I can

[Cardsbynikki]

Ok, I went to Control Panel->Administrative tools-> Services

There are no entries that begin with ADOBE or MACROMEDIA. FlexNet ran just fine. I checked under both Standard and Extended and read all entries very carefully. They just aren't there.

I'll go follow the instructions at the link you provided.

[Cardsbynikki]

Ok honestly when I uninstalled and reinstalled Photoshop I followed the whole procedure very exactly. I'm following the instructions at the link provided (thanks, really I *had* done a search there, obviously just not for the right thing!) and now I'm looking in C://program files/adobe - there are TWO Photoshop CS4 folders.

Could this be causing this whole issue? I'm not sure how I ended up with two. Both have exactly the same subfolders, like I have a double install happening here, even though I went through the whole uninstall process.

I'll go finish all the instructions but just thought I would let you know.

[Cardsbynikki]

Solution 1 didn't work (same error happened).

Solution 2, it was already set to manual and FlexNet has started.

Solutions 3-5 are for MAC only (running Windows XP Pro)

Solution 6 is to Uninstall/Reinstall, guess that's what I'm going to do (again.)

[KRF]

Ok, I went to Control Panel->Administrative tools-> Services

There are no entries that begin with ADOBE or MACROMEDIA. FlexNet ran just fine. I checked under both Standard and Extended and read all entries very carefully. They just aren't there.

I'll go follow the instructions at the link you provided.

I think if I read it right you are meant to stop the "FlexNet" and then run it again, this is meant to help the problem, as for the 2 CS4 folders, I only have one, so try doiing this

Look at the date modified, look for the oldest one, then change the name to "Adobe Photoshop CS4old" If this dose not work try the other folder, and do the same Adobe Photoshop CS4old, but remember to change the fist one back to Adobe Photoshop CS4.

Also remember to restart your computer as well, this will then force it to look for Adobe Photoshop CS4 and run that system folder, trying this may work just a thought