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  1. #1
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    Unhappy Activation problems!

    Hi everyone,

    I was wondering if you could help me.

    Last month, I purchased a 12-month subscription for Photoshop CS5.1 for Mac. I activated it with no problem, used it for some projects and was all in all a happy customer Since then, nothing has changed - my internet provider is still the same and I have not installed any new software on my computer. A few days ago, my first monthly payment was paid and I got an email receipt. So far so good.

    This afternoon, I tried to open Photoshop and was met with an Adobe Application Manager pop-up, which informed me that it could not activate my copy of Photoshop.

    ??????

    It told me I need a working internet connection to activate the product, which I already have, and anyway, the product had already been activated. It was as if the program totally could not detect my internet connection.

    I don't understand. How has this cropped up now? According to a help document linked on the pop-up, there could be a problem with my proxy settings. I have no idea how this works, and as far as I know, nothing has changed since last week, which was the last time I used Photoshop.

    Could anyone help please? :(((((

    Thanks a million,

    Claire

  2. #2
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    Re: Activation problems!

    If it's a legitimate copy of Photoshop you should be talking to Adobe support.

  3. #3
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    Re: Activation problems!

    It IS legitimate, and I've emailed PS Support, but no reply as of yet.. I thought someone over here would be more helpful than Adobe...

  4. #4
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    Re: Activation problems!

    Overall I'd say we're much more helpful, but on this issue I wouldn't know what to recommend to you.

  5. #5
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    Re: Activation problems!

    Software activation

    866-772-3623
    Available 24/7

    or

    Adobe - Support: Adobe Live Chat

  6. The Following User Says Thank You to Steve For This Useful Post:

    egrovesystems (12-14-2011)

  7. #6
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    Re: Activation problems!

    Re-installed it and it seems to be working for now!

    Thanks for the help you guys!

    Claire

  8. #7
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    Re: Activation problems!

    Glad to hear it Clair.

 

 

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