Activation problems!

[clairev88]

Hi everyone,

I was wondering if you could help me.

Last month, I purchased a 12-month subscription for Photoshop CS5.1 for Mac. I activated it with no problem, used it for some projects and was all in all a happy customer Since then, nothing has changed - my internet provider is still the same and I have not installed any new software on my computer. A few days ago, my first monthly payment was paid and I got an email receipt. So far so good.

This afternoon, I tried to open Photoshop and was met with an Adobe Application Manager pop-up, which informed me that it could not activate my copy of Photoshop.

??????

It told me I need a working internet connection to activate the product, which I already have, and anyway, the product had already been activated. It was as if the program totally could not detect my internet connection.

I don't understand. How has this cropped up now? According to a help document linked on the pop-up, there could be a problem with my proxy settings. I have no idea how this works, and as far as I know, nothing has changed since last week, which was the last time I used Photoshop.

Could anyone help please? :(((((

Thanks a million,

Claire

[hawkeye]

If it's a legitimate copy of Photoshop you should be talking to Adobe support.

[clairev88]

It IS legitimate, and I've emailed PS Support, but no reply as of yet.. I thought someone over here would be more helpful than Adobe...

[hawkeye]

Overall I'd say we're much more helpful, but on this issue I wouldn't know what to recommend to you.

[Steve]

Software activation

866-772-3623
Available 24/7

or

Adobe - Support: Adobe Live Chat

[clairev88]

Re-installed it and it seems to be working for now!

Thanks for the help you guys!

Claire

[Steve]

Glad to hear it Clair.