Results 1 to 9 of 9
  1. #1
    Senior Member Helios's Avatar
    Join Date
    Oct 2015
    Location
    Daventry, UK
    Posts
    179
    Post Thanks / Likes
    Mentioned
    16 Post(s)
    Activity
    Points
    1,103
    Level
    11
    Lv. Percent
    42.45%
    Achievements Conversation StarterPopularSocialQualified to Freelance
    Awards Challenge Creator - Award nomination from Eggy accepted.Photoshop GuruChallenge Winner

    Swapping out GFX cards

    Hi all!

    So last night I somehow completely failed to install a replacement graphics card in my system. I'm wondering if anyone here might be able to tell me what's wrong:

    I'm replacing an Asus AMD Radeon 7770 HD on an Asus H97M-E Micro ATX motherboard - with: An MSI nVidia geforce 970 GTX. I am running Windows 10 64 bit.

    When I booted up the system with the new card installed, the first thing I noticed was that my temperature monitoring software wasn't detecting it at all. Sure enough, when I went to install the nVidia drivers, the installer couldn't detect the card either and refused to go any further.
    I thought it was as simple as take the old one out, put the new one in, install the right drivers and off you go, but apparently not!

    The one thing I did spot was that I had downloaded the 32 bit drivers instead of 64 bit - but I can't see that this would have resulted in hardware detection failure. That said, I'm not a hugely informed person when it comes to mucking about with my system - I was able to build it, but that's more or less where my knowledge ends.

    My old GFX card is still working fine, I was just after an upgrade for gaming etc, and the new card is second hand, on loan from a friend until I decide I want to keep it. So it's not the end of the world if it doesn't work for me. But before I give up and stick with what I've got, I'm hoping someone can help me see that there is something simple I've missed!
    Moreso, I'm concerned that when I NEED to upgrade later down the line, I'll run into the same problems. So I'd love to get some possible answers, as it's bugging me.

    Thanks,

    Helios

  2. #2
    Guru MrToM's Avatar
    Join Date
    May 2014
    Location
    England
    Posts
    3,503
    Post Thanks / Likes
    Mentioned
    208 Post(s)
    Activity
    Points
    14,963
    Level
    35
    Lv. Percent
    31.67%
    Achievements AdvocatePost VisionaryCelebrityQualified to Freelance
    Awards FreelancerScholarChallenge WinnerChallenge CreatorPhotoshop Guru

    Re: Swapping out GFX cards

    You didn't say what happens on-screen but anyway, despite your exact model numbers there are still variations on the cards so this may not even be relevant to you.

    It looks like, from using Google images, that your old card had only one 6 pin connector and the new has one 6 pin and one 8 pin. Have you connected power to both the connectors? (If it has two)

    Did the fans spin on the card when you power up?

    Does it have an illuminated 'GEFORCE' logo and if so does it light up?

    Does the motherboard give any error code beeps?

    Is the board seated properly in the PCI slot? (Or whatever its plugged into)

    Is the board IN the correct mobo slot?

    Have you tried it in a different mobo slot?

    Is the new card configurable in the BIOS?

    Does the BIOS even detect the new card?

    Difficult to say really without seeing it but just check those things, you never know you may stumble across something on your travels.

    Regards.
    MrToM.

    PS. You should always use the correct drivers, if your OS is x64 then you need x64 drivers. The NVidia site has software that will detect your card for you and download the correct drivers....check out the NVidia site and see if their software can even detect it.
    Last edited by MrToM; 03-18-2017 at 07:05 AM.


  3. Thanks Helios clicked thanks for this post
  4. #3
    Senior Member Helios's Avatar
    Join Date
    Oct 2015
    Location
    Daventry, UK
    Posts
    179
    Post Thanks / Likes
    Mentioned
    16 Post(s)
    Activity
    Points
    1,103
    Level
    11
    Lv. Percent
    42.45%
    Achievements Conversation StarterPopularSocialQualified to Freelance
    Awards Challenge Creator - Award nomination from Eggy accepted.Photoshop GuruChallenge Winner

    Re: Swapping out GFX cards

    Quote Originally Posted by MrToM View Post
    You didn't say what happens on-screen but anyway, despite your exact model numbers there are still variations on the cards so this may not even be relevant to you.

    It looks like, from using Google images, that your old card had only one 6 pin connector and the new has one 6 pin and one 8 pin. Have you connected power to both the connectors? (If it has two)

    Did the fans spin on the card when you power up?

    Does it have an illuminated 'GEFORCE' logo and if so does it light up?
    Yes to all - it's powered and is displaying to my monitor through one of the DVI ports (just not at full res yet, as no drivers).

    Quote Originally Posted by MrToM View Post
    Does the motherboard give any error code beeps?
    Nope, just the usual 'I have been switched on' beep at the start.

    Quote Originally Posted by MrToM View Post
    Is the board seated properly in the PCI slot? (Or whatever its plugged into)

    Is the board IN the correct mobo slot?

    Have you tried it in a different mobo slot?
    Yes and yes. I only have the one PCI slot. I have since put the old card back in to double check the slot wasn't damaged or something in the swap over, and it's fine (phew).

    Quote Originally Posted by MrToM View Post
    Is the new card configurable in the BIOS?

    Does the BIOS even detect the new card?
    This will be the next thing I check, well reminded thank you. Not even looked at the BIOS since I set the system up! Whatever I find in there, I'll probably still need some guidance on what to do. Will try to google as much as I can, but I do prefer having people to bounce questions off too.

  5. #4
    Forum Moderator gedstar's Avatar
    Join Date
    Apr 2013
    Location
    Ireland
    Posts
    3,504
    Post Thanks / Likes
    Mentioned
    224 Post(s)
    Activity
    Points
    19,679
    Level
    39
    Lv. Percent
    53.97%
    Achievements SuperstarPost VisionaryPress FanaticQualified to Freelance
    Awards Challenge Creator - Award nomination from Eggy accepted.Challenge WinnerScholar - Excellent help in the forums.
https://www.photoshopgurus.com/forum/photoshop-troubleshooting/54906-photoshop-wont-start-after-installing-new-ram.html#post1533716037Photoshop Guru

    Re: Swapping out GFX cards

    Hi Helen

    Just a thought but have you got the power connecting to both 8 and 6 pin connectors, the GTX970 needs both connected

  6. Thanks Helios clicked thanks for this post
  7. #5
    Senior Member Helios's Avatar
    Join Date
    Oct 2015
    Location
    Daventry, UK
    Posts
    179
    Post Thanks / Likes
    Mentioned
    16 Post(s)
    Activity
    Points
    1,103
    Level
    11
    Lv. Percent
    42.45%
    Achievements Conversation StarterPopularSocialQualified to Freelance
    Awards Challenge Creator - Award nomination from Eggy accepted.Photoshop GuruChallenge Winner

    Re: Swapping out GFX cards

    Yes, both connectors are in and it is powering up.

  8. #6
    Forum Moderator gedstar's Avatar
    Join Date
    Apr 2013
    Location
    Ireland
    Posts
    3,504
    Post Thanks / Likes
    Mentioned
    224 Post(s)
    Activity
    Points
    19,679
    Level
    39
    Lv. Percent
    53.97%
    Achievements SuperstarPost VisionaryPress FanaticQualified to Freelance
    Awards Challenge Creator - Award nomination from Eggy accepted.Challenge WinnerScholar - Excellent help in the forums.
https://www.photoshopgurus.com/forum/photoshop-troubleshooting/54906-photoshop-wont-start-after-installing-new-ram.html#post1533716037Photoshop Guru

    Re: Swapping out GFX cards

    What does Device Manager show and have to tried getting Windows to Scan for hardware changes

    Attachment 72670

  9. #7
    Senior Member Helios's Avatar
    Join Date
    Oct 2015
    Location
    Daventry, UK
    Posts
    179
    Post Thanks / Likes
    Mentioned
    16 Post(s)
    Activity
    Points
    1,103
    Level
    11
    Lv. Percent
    42.45%
    Achievements Conversation StarterPopularSocialQualified to Freelance
    Awards Challenge Creator - Award nomination from Eggy accepted.Photoshop GuruChallenge Winner

    Re: Swapping out GFX cards

    Aha - that is also an option I had forgotten about, cheers! I won't be able to look at any of this until tomorrow now, but I will let you both know what I find. Many thanks.

  10. #8
    Guru
    Join Date
    Mar 2010
    Location
    Mesa, Arizona
    Posts
    2,237
    Post Thanks / Likes
    Mentioned
    17 Post(s)
    Activity
    Points
    6,574
    Level
    24
    Lv. Percent
    93.66%
    Achievements FamousPost MasterQualified to FreelanceConversation Starter
    Awards Illustrator Guru - In recognition for his knowledge and expertise in Adobe Illustrator as well as contributions and assistance to AI users worldwide.Photoshop GuruFreelancer

    Re: Swapping out GFX cards

    Use Device Manager to uninstall the drivers for the old card before installing the new one.

  11. Thanks Helios clicked thanks for this post
    Likes gedstar liked this post
  12. #9
    Senior Member Helios's Avatar
    Join Date
    Oct 2015
    Location
    Daventry, UK
    Posts
    179
    Post Thanks / Likes
    Mentioned
    16 Post(s)
    Activity
    Points
    1,103
    Level
    11
    Lv. Percent
    42.45%
    Achievements Conversation StarterPopularSocialQualified to Freelance
    Awards Challenge Creator - Award nomination from Eggy accepted.Photoshop GuruChallenge Winner

    Re: Swapping out GFX cards

    Sorted! As I suspected, it was me not going about things in the right order. As Hawkeye pointed out, I needed to remove the old drivers first. After that the new ones installed fine and I now have a working nVidia card.

    Thank you all for the help!

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
About Photoshop Gurus
Photoshop Gurus (PSG) is a friendly community of designers and artists who enjoy all things related to Photoshop. PSG can consider itself one of the oldest Photoshop sites and has recently had it's 10th anniversary. We've come a long way and have every intention to continue supporting the Photoshop community. Photoshop can be an overwhelming program for beginners and that's how we try to help. We have a friendly forum, tutorials and all resources to help you understand this wonderful program. Feel free to look around and if you have any questions, don't hesitate to ask. Happy browsing!