Problem Using Photoshop CC: Black Stripes when the app is "over" the screen

[Paolo Piccirillo]

Hi everyone! I have a problem with photoshop cc, on my macbook pro retina, running OS X 10.10.1
When I have to move the app "beyond" the screen, for example in order to import a pic, and later I put the app on full screen again the parts that were "beyond" the screen are black. it's like the mac "cuts" the app when it is beyond the screen.How can i solve it?
I have no problem with cs6 (I've tried the demo-version) and I've already tried to re-install the app again and restore the preference. What can I do?

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Help me please, it's really bothering to work in this way on a mac..

 

[Hoogle]

Try clearing your nvram when you turn on your Mac and you get the sound hold down option + cmd + p +r. Until it reboots and then test it failing that update graphics driver also try disabling open gl in preference s. You may want to increase ram usage as well under performance if it is already high then reduce it

 

[Paolo Piccirillo]

I've tried the nvram. Nothing. Tried to change ram and open gl. Nothing, but now the stripes are white. I think this is the problem but how can i solve it? I mean, these stripes are caused by high ram or low ram? Have I to try different combinations?

 

[Paolo Piccirillo]

up please?

 

[gedstar]

As Hoogle suggested have you tried updating your graphics card driver from the manufacturers website?

 

[Paolo Piccirillo]

no graphics card driver for mac os.
https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&FamilyId=39&ProductID=3722&ProdId=3722

 

[gedstar]

I see what you mean, sorry but I'm on Windows so won't be much help to you, you could try here
https://forums.adobe.com/community/photoshop
Maybe someone there can help you

 

[Paolo Piccirillo]

already tried... however, thank you

 

[MrToM]

If CS6 works then it can't be a problem with hardware.
AFAIK Macs have the video drivers embedded into the OS so is the OS up to date?

Did you properly uninstall CC before re-installing?
There is an official 'CC Cleaner' from Adobe...did you use that?
If not, use it to completely uninstall CC and try installing again.

There isn't much else you can do really, its a graphics / screen redraw issue which is controlled by a combination of video drivers and the Adobe PS software talking to it. Adobe code is bad at best so you may just have to grin and bear it, use CS6 instead or give your Mac away as a Xmas present and treat yourself to a PC.

With Macs your options are very limited as to what you can do.
I was lead to believe that Macs just 'worked'....but obviously they don't.

Sorry I can't be of more help, if the 'uninstall' procedure doesn't work then I dunno.

Regards.
MrTom.

 

[Paolo Piccirillo]

Ok let me say that CS6 works but not "good", I mean the problem with cs6 is only for the palettes, so yeah I can say there is the same problem with CS6, but only for the palettes and not for the central image.
I tried the adobe cleaner, nothing.
Yes man it's xmas but guess what? This mac was a "summer present". Yes, is a six-month computer so buying a pc is not a great idea.
I was lead to believe the mac worked too, but I actually don't know what to do now, isn't a real problem but this is it, and it should be solved imo.
I could re-install my OS and try but honestly I don't want to lose all this time.
Thank you so much guys!