What's new
Photoshop Gurus Forum

Welcome to Photoshop Gurus forum. Register a free account today to become a member! It's completely free. Once signed in, you'll enjoy an ad-free experience and be able to participate on this site by adding your own topics and posts, as well as connect with other members through your own private inbox!

Can't update Camera RAW


newcoyote

New Member
Messages
2
Likes
0
I know this is super common question and problem but all the solutions I see offered either do not apply or don't fix my issue. I used to be a regular photographer and Photoshop user but I stepped away from it for a couple of years. I sold my camera equipment and have not opened my PS for a long time. I recently decided to take up photography again and bought a very basic camera (Canon T5).

Upon trying to open files in CR, I get the error message "Camer RAW editing is not enabled, Camera Raw editing requires that a qualifying product has been...blah blah" I know that CR has to be updated to be compatible with my new camera. The T5 requires 8.4 minimum. Mine is 7.0.0.708 in CS6 ver.13.0x64 Incidentally, I can not seem to open CR files from my old archives either.

Anyhow most of the solutions I have found tell me to go here https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html#9_8 and update but I get another error message every time. "Unable to expand zip file into downloads-Error 2 no such file or directory". I also do not seem to have the Adobe updater anymore either. The little icon that should be on my Mac OS X 10.12 menu bar.

Any suggestions or help would be greatly appreciated.
 
Hi Newcyote and welcome to the forum.

I am a windows user rather than a Mac user so I can only offer general suggestions.

Looking on the web I found this page that, although it states that CS6 will handle ACR V9.2, suggests that there are problems with that version on some versions of OSX. Have a look at this page and look ant note 5 near the bottom of the page. https://helpx.adobe.com/uk/camera-raw/kb/camera-raw-compatible-applications.html#main_Note_5

I could only find this page - which says it is for the DNG converter and ACR v8.2, but I havent tried it. https://www.adobe.com/support/downloads/thankyou.jsp?ftpID=5646&fileID=5658

Not sure if this helps - I hope you get sorted.

Cheers

John
 
Thank you for trying to help but the links you provide are the exact ones I say I keep getting refer to that do not work. Any of the installers I download from there will not extract.
 
OK have you tried uninstalling and reinstalling PS

Take a look here
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

You can download PS6 from here
https://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html

Update from here
https://www.adobe.com/support/downloads/thankyou.jsp?ftpID=5448&fileID=5527

After that try running the Camera Raw update from above links

Maybe someone from here that uses a MAC could try downloading ACR from that link above to see if it will extract, at least that way we can verify if it works
 
Last edited:

Back
Top