Photoshop crashes libcef.dll

[geoffreyc60]

Have been using photoshop for several years but have recently upgraded to CC along with the purchase of a new Windows 10 PC, specs as follows:-

HP Pavilion desktop model # 550-103na
AMD A10-8750
16GB DDR3
AMD Radeon R7 Graphics + R5 330 Dual Graphics
HDD1 128GB SSD
HDD2 2TB HDD

Since installation have been getting random crashes using photoshop both with and without the nik software plug-ins (happened with silver efx and analogue efx)

Contacted adobe support who remote accessed my pc and immediately disabled one of the graphics in device manager where upon it crashed other than that they were no help whatsoever.

Have had crashes with and without using graphics processor in photoshop also.

Had no problems using older version of PS on a much less well spec'ed PC.

Am hoping someone can help out a newbie!

Thanks in advance

Geoff


[h=1][/h]

 

[gedstar]

Hi Geoff

Can you take a look at event viewer to see whats causing the crash, to access it just right click on the start button and select Event Viewer


Take a look here and you should see a crash log for Photoshop

 

[geoffreyc60]

Unfortunately I did a system reset this morning so don't have the log files, but it was libcef.dll that was the culprit.

 

[gedstar]

OK no worries

Do you have Lavasoft installed?

 

[geoffreyc60]

Thanks for the reply

I had heard that can cause this problem but no I don't.

 

[gedstar]

OK try this

Go to this location
C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins

And put a tilde in front of the folder called Space so it looks like this, use shift hash key on the keyboard to get it


P.S. if Photoshop is still crashing there will be error logs in event viewer even after a reset!

 

[geoffreyc60]

Thanks, I'll let you know how it goes.

What's your opinion of the AMD dual cards my PC is using should this cause a problem do you think?

 

[gedstar]

It's had to say, if there was issues with the GPU the log files in event viewer would show that, dual GPU's are overkill for PS, I think their more geared towards gamers

 

[geoffreyc60]

Crash just happened here is a screenshot from event viewer

 

[gedstar]

Did you try the above I mentioned in my previous post?
That error message is pointing to what I mentioned above in post 6!!


if so try disabling this in preferences

 

[geoffreyc60]

I did the tilde before spaces and no crash as yet (fingers crossed!)

 

[gedstar]

OK hopefully that will do the trick, after that I'm at a loss other than trying this
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

[geoffreyc60]

From the log files it doesn't look like the graphics is the problem though does it?

When I was online with Adobe support yesterday he told me they where aware of the problems with libcef.dll

 

[geoffreyc60]

Spoke to soon - just crashed again - using nik collection same as before.

 

[gedstar]

It's impossible to say without seeing all the events in the event log, you can save a log file by right clicking on Applications and selecting Save All Events As and then you can upload the file here if you want me to take a look

 

[gedstar]

OK I'm all out of idea's you could try loading PS without loading plugins
https://helpx.adobe.com/photoshop/kb/plug-ins-photoshop-troubleshooting.html

Failing that try re-installing PS as I mentioned above

If all that fails I suggest you try here
https://forums.adobe.com/community/photoshop

 

[geoffreyc60]

Trying to upload event log but won't upload