Photoshop CS5 disabled GPU settings: System Info claims my cards have zero memory!

[talos72]

Hi folks
Firsrt post here. I hope some one can assist as I have been dealing with this issue for few days now. My hard drive died last week...had to reinstall everything. Now, for some reason Photoshop refuses to enable OpenGL access even though before I was able to use Photoshop with my video cards. I have reinstalled the app multiple times, reset prefs many times, installed various versions of my video card drivers (right now I am on the latest drive). I checked Adobe and NVidia site and my cards are listed as supported.

Here are my specs:
Windows Vista 32
2x NVidia Geforce 8800 GTX (have a gig memory each, not running SLI)
4 Gigs of RAM
2x 500 Gig WD drives
Wacom Cintiq as second display

I know my OpenGL works because I am able to run Modo fine. I checked in Device Manager and all seems ok.

Here is the top part of what Photoshop shows in Systems Information:
Adobe Photoshop Version: 12.0 (12.0x20100407

[20100407.r.1103 2010/04/07:14:00:00 cutoff; r

branch]) x32
Operating System: Windows Vista 32-bit
Version: 6.0 Service Pack 2
System architecture: Intel CPU Family:6, Model:7,

Stepping:6 with MMX, SSE Integer, SSE FP, SSE2,

SSE3, SSE4.1
Physical processor count: 2
Processor speed: 2793 MHz
Built-in memory: 2046 MB
Free memory: 652 MB
Memory available to Photoshop: 1643 MB
Memory used by Photoshop: 70 %
Image tile size: 128K
Image cache levels: 4
Display: 2
Display Bounds:= top: 0, left: -1600, bottom: 1200,

right: 0
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 1200,

right: 1920
Video Card Number: 1
Video Card: NVIDIA GeForce 8800M GTX
Driver Version: 8.17.12.7061
Driver Date: 20110408051400.000000-000
Video Card Driver:

nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dll
Video Mode: 1920 x 1200 x 4294967296 colors
Video Card Caption: NVIDIA GeForce 8800M GTX
Video Card Memory: 0 MB
Video Card Number: 1
Video Card: NVIDIA GeForce 8800M GTX
Driver Version: 8.17.12.7061
Driver Date: 20110408051400.000000-000
Video Card Driver:

nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dll
Video Mode: 1920 x 1200 x 4294967296 colors
Video Card Caption: NVIDIA GeForce 8800M GTX
Video Card Memory: 0 MB
Serial number: Tryout Version
Application folder: C:\Program Files\Adobe\Adobe

Photoshop CS5\
Temporary file path:

C:\Users\Arash\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
C:\, 931.5G, 825.0G free
Primary Plug-ins folder: C:\Program

Files\Adobe\Adobe Photoshop CS5\Plug-ins\
Additional Plug-ins folder: not set

Again, the only thing I notice is zero memory for my cards which seems odd.

I greatly appreciate some help.

Thanks

 

[Steve]

Re: Photoshop CS5 disabled GPU settings: System Info claims my cards have zero memory

Hi folks

Here is the top part of what Photoshop shows in Systems Information:

Video Card Memory: 0 MB

What does Windows say?

Go to "Device Manager" and check the properies of the display adapter.
Go to the Resources tab and see if there are any confects.

 

[talos72]

Re: Photoshop CS5 disabled GPU settings: System Info claims my cards have zero memory

I just checked under Device Manager Properties and under Resources it says "no conflicts" for both cards.

 

[Steve]

Re: Photoshop CS5 disabled GPU settings: System Info claims my cards have zero memory

And Windows sees all the memory on the card?

 

[talos72]

Re: Photoshop CS5 disabled GPU settings: System Info claims my cards have zero memory

Well under direct X diagnostic tool I see 'Display 1' tab which shows 'Approx. Total Memory: 1267 MB' and under 'Display 2' tab it shows 'Approx. Total Memory: 1267 MB'. So it seems to give me a total memory...unless there is another way to check vid card memory.

Here is what the Diagnostic window spit out for the display:

Card name: NVIDIA GeForce 8800M GTX
Manufacturer: NVIDIA
Chip type: NVxx
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_060C&SUBSYS_16D61043&REV_A2
Display Memory: 1267 MB
Dedicated Memory: 499 MB
Shared Memory: 767 MB
Current Mode: 1920 x 1200 (32 bit) (60Hz)
Monitor: Generic PnP Monitor
Driver Name: nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dll
Driver Version: 8.17.0012.7061 (English)
DDI Version: 10
BGRA Supported: Yes
Driver Attributes: Final Retail
Driver Date/Size: 4/7/2011 22:14:00, 10071656 bytes
WHQL Logo'd: Yes