Hi Ian, you are right, I should have said “ process”. Genuine Elements 14. I did a call with Apple. To be honest I followed him like a parrot , it was way beyond my capabilities. Nothing changed. I’ve seen many ideas to solve this but for every idea there are as many people saying this doesn’t work.
I was hoping either Adobe or Apple were to blame so I could ask them to resolve.
must say previous to updating elements worked fine.