Scratch discs are my enemy!

[RonaldWarne]

My scratch discs are nowhere to be found. I immediately get the the message about them being filled when I open PS , so I have no options to go into PS preferences. Any help please?

 

[Korupt]

My scratch discs are nowhere to be found. I immediately get the the message about them being filled when I open PS , so I have no options to go into PS preferences. Any help please?

This happened to me way back. hold down ctrl + alt + shift and launch photoshop. It will ask you to delete preference file. Click yes. Also you should check to see if your disks are full or low on space. Or maybe they have shutdown, did you check your directroy for your ssd/hard drives?

link to adobe help

 

[RonaldWarne]

nope , unfortunately that didn't work . Still can't get to preferences file. But thanks anyway

 

[Korupt]

What version of photoshop do you have? And windows? How much ram do you have? How much virtual memory do you have allocated? How many hard drives do you have and at what capacity are they?

 

[thebestcpu]

Hi @RonaldWarne
The more information you share about your system configuration and status of your disks (e.g. how full) etc, the more likely a forum member will be able to help you.
Not much shared so far so you will only get broad suggestions instead of targeted suggestions. So here are my general inputs
1) Free up 2OG of free space on yoru scratch disk and if you don't know your scratch disk to it on all of your disks. There are lots of ways to free up space so if you need help on that specifically just ask. You may not be able to successfully launch Photoshop to do much of anything. Personally, I try and keep my disks only 50% full because almost every app offloads parts or you program and data to temporary places on you disk, not just Photoshop. So it helps performance overall.
Now here is a list of things to do and I bet you already done the first set of them yet worth documenting them here for you and others. Assuming you have created new space on your scratch disks, and photoshop will still not allow you to access preferences, then look at the alternative method to reset preferences in the later part of the list:

1. 1. Close Photoshop:
   Ensure Photoshop is closed before proceeding.
   
   
2. 2. Initiate Launch with Shortcut:
   Hold down the appropriate keyboard shortcut (Alt + Ctrl + Shift on Windows, Option + Command + Shift on Mac) while clicking the Photoshop icon to launch the program.
   
   
3. 3. Confirm Deletion:
   A dialog box will appear asking if you want to delete the Adobe Photoshop Settings file. Click "Yes" to confirm.
   
   
4. 4. New Settings Created:
   The next time Photoshop launches, it will use new default preference settings.
   

Alternative Method (for all Photoshop versions):

1. Close Photoshop: Make sure Photoshop is closed.
   
   
2. Locate and Move/Delete Settings Folder:
   • Windows: Navigate to C:\Users\[username]\AppData\Roaming\Adobe\Adobe Photoshop [Version]. Move the "Settings" folder to another location (e.g., your desktop) to keep a backup. Alternatively, you can delete it.
   • Mac: Navigate to ~/Library/Preferences/Adobe/Adobe Photoshop [Version]. Move the "Settings" folder to another location or delete it.
     
3. Restart Photoshop: Open Photoshop. It will create a new settings folder and use default settings.

They have you move the files instead of deleting the files is once you get things running and you want to have all of those previous preferences, then you can go back to them and put the original perference files back in place.

And after all that, if you are barely having enough room on your disks, upgrade to bigger disks, tranfer the old data to the new drive(s) and/or add another drive onto your system.

Hope this helps
John Wheeler