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It seems they are telling you they need vector with the new process they are using. Although you can save files in eps format with Photoshop, they will still be raster.  That means you'll need a vector based program like Illustrator.

It should be relatively simple if all your files are like the one you attached. If you have Illustrator open the files and do an Image Trace in B&W.


What is our favorite program/app? (Hint - it begins and ends with the letter P)
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