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First check that 'Scrubby Zoom' is enabled, (checked), at the top of the workspace when the 'Zoom' tool is selected.

If it is, you should be good to go but it may also be checked and greyed out....I think.

If so, then check that 'Use Graphics Processor' is checked in PREFERENCES > PERFORMANCE

'Scrubby Zoom' uses your GPU so it needs to be on and working correctly.....which means checking that gfx drivers are up to date....etc etc.

Failing that I dunno really.....if the GPU is ok and 'Scrubby Zoom' is on then it should work.

Regards.

MrToM.

EDIT:

I just checked to make sure about the 'Scrubby Zoom' option.....if the GPU is not working correctly then this will be unchecked and greyed out....when the 'Zoom' tool is selected.