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That part I know.. it was only in RGB so I could save it as a jpeg to post on photobucket as an example. The black was just a layer that I put under the image to show it in jpeg, but it wasn't sent with the file to the printer. I sent it 10"x10" 300 ppi CMYK with one layer of white and one layer of PANTONE 1797C as a PSD. If the choice to change printers was mine, it would be done. Thank you for explaining this process further, I'll try it as PDF and see if this gets me anywhere.