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Hi Nana, Tom M here again ...

Rather than poking around all the menu screens on the software that controls the scanner, a very easy way to check if the scanner resolution setting has changed is to simply compare the pixel dimensions of a recent, problematic scan with the pixel dimensions of an old scan that didn't give you this problem.  If the more recent scan is a lot bigger, we got lucky and nailed the problem immediately, if not, at least we learned that that this isn't the problem, and we go back to a more systematic approach.

Have a nice weekend,

Tom M