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Wow sorry to hear your having problems Sue.  When I installed PS at the comp I use to work for, I would use the C:  as the first scratch disk instead of startup if they had one drive and that generally took care of it.  Sometimes I would need to do a search on the temp files on the system and delete them.  Windows swap and Pshop scratch would fight and even though they closed out pshop the temp file remained and that caused the error that you are getting.  Do a search on your system for temp files and see if you have a bunch of ps scratch files there you didn't know about.  The files will be ~PS with some numbers and letters.tmp.