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Sue, you will agree with me that nothing will be lost if you copy the whole system to a network share or a temporary hard drive.

I'm not going into too much details since it's quite technical.

Make sure that who ever is going to install a new clean operating system, makes a reliable backup.

Nothing can go wrong when you do it like this, I've done it hundreds of times. IE favorites, E-mails, addressbook, etc, they can all be imported in this new system.

You might try an update, but every experienced computer tech will advice you not to do so.

Good luck!