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Hi [USER=137877]@twp[/USER]

If at some point your created a JPEG file in the workflow and then reediting that JPEG file via ACR while in Bridge, then all ACR settings at that point are not applied to the pixels to the JPEG file directly and saved as metadata (which can be in a local Bridge Database, in an XMP file, or in the metadata of the JPEG file itself (I believe).    So when you read the JPEG file, the ACR metadata is being applied to the JPEG image yet your client probably is just using a regular viewer/browser where the metadata is not being applied.  So the JPEG actually needs to be resaved to applied the changes to the pixels in the image.  I am not the expert in Bridge yet this is my understanding of how if works. 

Here is a quote out of a link (also supplied) saying the same thing

And here is the link to the article:  https://community.adobe.com/t5/bridge/adobe-bridge-acr-for-editing-jpg/m-p/10767741

So the "intermittent" issue that you have is that you on an intermittent basis are editing a JPEG file in ACR and the changes are not applied to the pixels

Hope this is helpful

John Wheeler