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CS5 tooltips stop displaying


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Emarie

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After using Photoshop for a period of time, the toolbox tooltips and tool options stop displaying. In order to get them to display again, I have to close Photoshop and reopen it. This sequence will then repeat. I am running Windows XP SP3 and have downloaded the 12.0.3 patch. All my updates are current.

Is there a fix for this issue?

Thanks.
 
The fix according to Adobe in installing the 12.0.3 patch, but you already did that.
Try resetting your preferences file.

Start Photoshop while holding down Ctrl+Alt+Shift (Windows)
or Command+Option+Shift (Mac OS X).

Then, click Yes to the message, "Delete the Adobe Photoshop Settings file?"
 
Thanks, Steve, for your suggestion. I have tried resetting the preferences, as well as uninstalling and reinstalling. The copy I uninstalled was originally installed from DVD. The copy I replaced it with was downloaded from Adobe's website. The problem persists.
 
"toolbox tooltips" is that a plugin? I've never heard of it
 
hmm found this >preferences >interface> check show tool tips
 
iDad said:
hmm found this >preferences >interface> check show tool tips
Click to expand...

Emarie, maybe I misunderstood.
The TT aren't displayed properly on not displayed at all?

If they're not displaying at all then iDad has the answer.
I assumed they weren't displaying properly
Upgrade 12.02 caused a problem with empty TT boxes or gibberish in the boxes 12.03 fixed that.
 
Steve,
I have now identified the sequence of events that will cause the tooltips not to display at all when I mouse over them.
As long as I am actively working in Photoshop, everything displays as it should, even with my internet browser opened but minimized. If I minimize Photoshop, restore the browser, and remain on the internet for an hour or so, then return to Photoshop, the tooltips will no longer display when I mouse over them.
 
I'm experiencing the same exact issue as the OP.

WinXP 32-bit, SP3, Photoshop CS5 12.0.3. I've been battling the same issue for several months, ever since the original installation. When I first bring up the program, the tooltips all work fine. After some time they just stop coming up. Very frustrating as I have to close it out and restart it to get them back.
 
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