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Vicky -

Not sure if I'm the right person for this but can you answer a few questions please:

- Windows  or Mac and which version

- what application are you having a problem with

- when did you install it

- is this the first time you used it

- have you tried anything to fix it, ie reinstall

- have you just installed any other new software


If possible, post a screenshot of the exact error message. Sometimes they offer a trouble code.


Some good techs here - someone will jump in.


What is our favorite program/app? (Hint - it begins and ends with the letter P)
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