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No idea what the problem could be but the first thing I would do on a Windows machine is a cold boot.

Shut Down not Restart.

 

Then reboot.

At that point try resetting preferences again.

If you're not getting a duologue box saying "Delete the Adobe Photoshop Settings File" , you didn't do it right.


What is our favorite program/app? (Hint - it begins and ends with the letter P)
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