Error: can't print...ICC profiles no longer installed

[robertobasile]

When attempting to print from Photoshop Elements 9 I get the error: "Could not print because the ICC profile is no longer installed."
OS is Windows7 Home Premium.

The error message appeared all of a sudden (after a year of work without problems) and with both my two printers permanently connected to the PC: Canon Pro9500 Mark II and HP photosmart D7160.

My printers work well with any other software and they work well when connected to a second computer with photoshop.

I have reinstalled my printer drivers and also photoshop, but with no result.
Canon Customer Service excludes the problem depends on the printer software or hardware.
Thanks for all help!

 

[Paul]

Try Deleting preferences mate.

 

[fenix]

In PS you have a function for resetting everything back to default. I dunno whether it´ll work in Elements or not but you could at least try.
Close Elements and press: “Shift+Ctrl+Alt” while starting it again.

 

[robertobasile]

Thank you Paul and thank you Fenix so much for your precious suggestions. Everything is solved now!
I have followed your indications and I have resetted my PSE9 preferences by using “Shift+Ctrl+Alt” while starting the program. I can now print again with both my printers.
You guys have been more precious than Photoshop official help!....in fact Adobe website mentions explicitly the problem, but as a solution suggests to reinstall printer drivers. Which in my case proved useless. See Adobe document: cpsid_90418
So again many many many thanks and congratulations!

 

[Paul]

Team work mate.