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Scanned document won't be imported


Well-Known Member
Am having a problem with importing a scanned document.
Usually the document is automatically imported, enabling me to open it with Photoshop CS6.
Now, as soon as scanning is completed, the screen jumps back to the desktop----and leaves me at a dead end!

Can you help, please?

As an addendum, I have had a very shortlived success by double-clicking the box in which you get a thick green line flowing from left to right of the screen, but, after a couple of times, this solution
did not work anymore.

I am lost !

I am on Windows 10, an Acer laptop, and Photoshop CS6.
My scanner is a flatbed deskjet 3970.

My thanks in advance to whoever can solve my nerve-racking problem.

Joe Busuttil